Return Policy

RETURN | REFUND POLICY

MY INEARS & Ultimate Ears offer a 30-day return for a refund for your Custom Ultimate Ears in-ear monitors.

To return your in-ears, you must:

• Provide written notice to MY INEARS of your intent to return the Monitors within thirty (30) days after the delivery date of the Monitors:

• Return all components of the Monitors, including the case and cable
• Return Monitors in the condition received and original packaging.

You are responsible for shipping costs to return the Monitors.

The customization fee is deducted from the total purchase price (including sales tax, if applicable) that Ultimate Ears applies for manufacturing a customized product.
Your refund should be received within approximately four (4) weeks after the Products are received and processed.

Accessories Return Policy

Accessories (such as cables, adapters, and non-custom items) may be returned within thirty (30) days of delivery.

• Unopened accessories may be returned for a full refund (minus shipping/handling).
• Opened accessories will incur a 10% restocking fee.
• Returned accessories must be in like-new condition and include all original packaging and components.
• Customer is responsible for return shipping costs.

Note: Faceplates are considered custom items and follow the same return/refund rules as Custom Ultimate Ears in-ear monitors.